My first 6 months at Dr Logic

In July this year, Ollie Rooke joined the Dr Logic team as our new Office Manager. As a recent graduate (a first in History from Sheffield) this was his first job. But he was also entering the mysterious unknown world of Mac IT Support. So this week, we're handing over to Ollie to reflect back on his first six months at Dr Logic.

By Ollie
02.12.16 / Dr Logic

Ollie Rooke - CSM

To say I was nervous when I arrived at Exmouth House, seven days after leaving Sheffield for the last time as a student, would be an understatement. I frantically racked my brains for everything I knew about IT.

For me, my mind flashed immediately to the three main characters of The IT Crowd (it can’t just be me). Would I spend my days telling people to ‘turn it off and on again’?! Or, even worse, would I be the odd one out, the one who didn’t ‘get’ IT support?!

“It’s not like the IT Crowd, honest”

Luckily, it didn’t take me long to realise life at Dr Logic was about as far from the IT cliché that you could get. After six months at Dr Logic, I feel like it’d be a good time to reflect on my introduction to the world of IT.

Who are we and what do we do?

Unlike the famous Channel 4 team, we’re not just the IT department for a single company, but instead for a wide range of businesses. As a Managed Services Provider (MSP) we work with a wide range of companies: architects, a gourmet confectionary company (as an aside, great sweets), a brewery (even better, beer) and many more; each as varied and interesting as the next.

We’re also nothing like the brusque stereotypes of techies. When I joined, my IT knowledge was limited (to say the least). Our marketing manager Jennie told me I’d pick it up, as she’d done, within months, without any issues. I found myself lacking a little faith…

Seeing it from the client’s point of view

But the guys made me realise how it must be to work with us as an end-user. They explained everything patiently, succinctly and in a way that I could understand. It’s how we like to work; we handle the IT needs of our clients so they don’t have to worry about them. It works too, our feedback on the Apple Consultants Network serves as a testament to the fantastic customer service that every member of the team prides themselves on.

We also try not to be a faceless IT team, hiding behind emails and computer screens. Our contract clients have scheduled monthly site visits where their account manager goes on site to make sure everything’s working, as well as developing the relationship by getting to know people. As a team we’re close knit too. Everyone knows each and every client, but perhaps more importantly, they all know us and trust each and every member of the team with their requests.

What’s next?

The future is bright too. Last week, I coordinated our office move to Clerkenwell Workshops. It’s been a tricky job, ensuring that we were packed up ready for the removals team and at the same time ensuring that there was no interruption to our IT support. We now have enough space for our new Client Services Manager and in the new year, we’ll be adding another member to the technical team. We also have space to get a darts board too… I’ll let you guess which the team is more excited for.

In short, life at Dr Logic has completely changed my view on IT support. But don’t just take my word for it. If you have any issues give us a call and we can sort them out for you… but it might be worth turning it off and on again first…

Incidentally, if you’re interested in joining the IT support team at Dr Logic, we work exclusively with Eligo Recruitment. Why not drop them a line with your CV?

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