Every company has different needs, so there’s any number of reasons why you might be looking for a new IT support company. For example:
- You’re a start-up that needs help building an IT system from the ground up, and ongoing support from day one.
- Your company is growing, and you’ve decided to outsource your IT support so your team can focus on other tasks.
- You’re already using an IT support company, but don’t feel you’re getting what you need; maybe you want advice on using tech to grow your business, rather than just fixing things when they go wrong.
There are hundreds of IT support providers out there, so how can you be sure you’re making the right choice? Here are five key things to consider:
Are they experts in the kinds of technology you’re planning to use? Are their team properly trained and qualified? Do they undertake ongoing training to keep up with the latest tech advances? Can they support your IT platform? If you’re a Mac user, for example, are they members of the Apple Consultants Network?
Do they have the vision and insight to help your business grow? Will they create a tech road map for your business, to guide you where you want to go?
Can they provide testimonials from other clients? What do other customers say about them? Are they happy for you to talk directly to other customers for an honest opinion? Do they work with other companies of a similar size or the same sector as you?
Do they value data security and have the right processes in place to protect your data and act quickly if something bad happens? Will they set up a disaster recovery plan?
Do their values and culture make them a good fit for your business? Are they approachable? If you get on well with them as people, it will make your relationship more productive and satisfying.