What is an IT helpdesk?
A key part of any remote IT support plan, our helpdesk are a team of experts at the end of a phone. When your staff are struggling with day to day computing issues, from troubleshooting a printer to gaining access to a new system, our IT helpdesk will be their first and only point of contact.
We’re a friendly bunch and our helpdesk engineers will be able to answer your questions, offer advice and talk your team through basic fixes, so they can get back to work as quickly as possible. And if there’s something we can’t solve, we’ll send an engineer to your office.
What are the benefits of an IT helpdesk?
Single point of contact
Perhaps the biggest benefit of having an IT helpdesk is that everyone in your business – whether they’re working in the office or remotely – knows exactly where to turn for help.
Helpdesk engineers can respond to a query immediately so they’re great at tackling issues that need to be fixed urgently.
Our experts on the helpdesk have special knowledge and experience of users’ day today IT issues, so they’re particularly good at fixing them. And we have Mac experience by the bucket load.
Our helpdesk engineers spend all their time talking to people who aren’t especially tech-savvy, so they’re great at explaining things in a clear, jargon-free way.
Dr Logic will take the pain away
Unlike so many other IT support providers, our helpdesk is not an oxymoron.
It’s staffed by a team of IT experts who use their combined knowledge and experience to resolve your everyday IT issues as quickly and efficiently as possible. And because we’re a friendly bunch of people, you’ll never be made to feel a bit daft if you can’t solve something. If your employees are happy, we’re happy.
Choice is good
You could buy our Helpdesk expertise as a standalone service or as part of wider IT support package – the choice is yours. So, do you think your business would benefit from an IT helpdesk? Just get in touch to find out how we can help.