IT Service Management

We’ve been providing Mac IT support to London companies since 2003, helping businesses of every shape and size in a whole range of different ways. And if we’ve learned anything, it’s that when it comes to IT Service Management, a one-size-fits-all approach doesn’t work.

That’s why, instead of offering a single off-the-peg IT support plan we tailor each solution to the client by getting to know their business. You can have a fully outsourced IT support function and helpdesk where nobody in your company is responsible for your tech right through to having your own Dr Logic IT Team based at your premises but fully employed by us. We’ll put an IT Service Management proposal together for you after an initial consultation so you’ll see exactly what we’re recommending, why and how much it will cost per month, per user and per annum.

Tailored service Offerings

Service DeskIT SupportManaged IT
Support
IT DepartmentDedicated Team
Services
Service Desk
Issue and request support
Field Service
On-site support
(requires Service Desk)
User On/Offboarding
Fixed cost based on process complexity

Fixed cost based on process complexity

Requires device management

Requires device management
Centralised Service
Administration of but not limited to Identity and Device Management Services
Technical Consulting
Strategy and continual improvement sessions, managing roadmap, budgets, policies, business continuity
Projects
20-user minimum
Field service costs relate to Central London only
12-month contract term minimum
Prices exclude VAT
Other terms and conditions apply

We are looking to partner with ambitious
like-minded brands

When we talk about tailored and flexible IT solutions, we really mean it.