Your own expert IT department.
We work with your business to provide a single point of contact for all your IT requirements. If your business relies on Apple Macs, or even if you run a mix of Macs and PCs; we can help.
By working with Dr Logic, you’ll be working with the Mac experts. We get to know your business and proactively manage your Macs and your IT for you.
Monthly Contract - Unlimited Support
We’ve been providing Mac IT support for over 13 years and if we’ve learned one thing, it’s that one-size fits all approach doesn’t work. That’s why, when you first get in touch with us, we’ll have a chat about your business and what you’re looking for. We’ll then meet with you face-to-face, get a better idea of your IT setup and your budget. Then we’ll come back with a realistic proposal for support.
Our support contracts give you unlimited support, 9am to 6pm, Monday to Friday. It covers all the user’s computers and devices, as well as servers, printers, routers, wireless access points and provides antivirus. As well as your own Account Manager, Planning and Asset Management.
Pay As You Go (PAYG) Support
For companies with more straightforward requirements, we provide support on a PAYG basis. PAYG is a reactive, not a proactive service. It’s ideal for start-ups and smaller companies who want to have access to Mac support, but don’t have very frequent or complex IT issues.
There’s a monthly standing charge per machine then you can use our help desk, or onsite support, as and when you need us. You’ll also have remote monitoring in place, to let you know if there are any issues. And we’ll also maintain your IT documentation for you.
If you’d like to know more about whether PAYG would be right for your business, just give us a call.
We’ll look at your current IT setup, talk through your requirements and discuss whether we think anything needs to be fixed or improved.
We work with you to fix any issues raised during discovery. We then install remote monitoring software, antivirus and asset tag all machines. Finally, we ensure everything is running as it should.
03. Go Live
Once foundation is complete, we contact all your employees so they know how to contact us, we finalise documentation, give you access to our portal – then we’re ready to go.