What is an IT helpdesk?

A key part of any remote IT support plan, our helpdesk are a team of experts at the end of a phone. When your staff are struggling with day to day computing issues, from troubleshooting a printer to gaining access to a new system, our IT helpdesk services will be their first and only point of contact.

Providing IT support in the London region, we’re a friendly bunch and our helpdesk engineers will be able to answer your questions, offer advice and talk your team through basic fixes, so they can get back to work as quickly as possible. And if there’s something we can’t solve, we’ll send an engineer to your office.

What are the benefits of an IT helpdesk?

Single point of contact

Perhaps the biggest benefit of having an IT helpdesk is that everyone in your business – whether they’re working in the office or remotely – knows exactly where to turn for help.

Fast response

Helpdesk engineers in our Mac business support team can respond to a query immediately so they’re great at tackling issues that need to be fixed urgently.

Specialised expertise

Our experts on the helpdesk have special knowledge and first hand experience of users’ day to day IT issues, so they’re particularly good at fixing them. And as specialists in providing business Mac IT services and support around London, our team members have decades of experience.

Clear communication

Our IT helpdesk team engineers spend all their time talking to people who aren’t especially tech-savvy, so they’re great at explaining things in a clear, jargon-free way.

Dr Logic will take the pain away

Unlike so many other IT support providers in London, our helpdesk is not an oxymoron.

We have a case management system which means no email, ticket raised or phone call received ever drops off our radar. We set our IT Helpdesk engineers daily and weekly SLAs to ensure we align our IT support performance against our client’s needs.

Choice is good

You could buy our IT Helpdesk service as a standalone package or as part of a wider package of Mac business support – the choice is yours. So, do you think your business would benefit from outsourcing your IT helpdesk? Just get in touch to find out how we can help.

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